Shipping and Delivery Conditions

How long is the delivery time?

Products sold in hayalimdekigelinlik.com are delivered to cargo within 1 to 3 business days. An estimated arrival time of 2 business days is foreseen for shipments within Istanbul and 3 to 4 business days for shipments outside Istanbul. The cargo company will deliver your order to the address you specify between 09.00-18.00 on business days.

Will I pay shipping fees when I receive the product I purchased?

The shipping cost for the product you purchased is presented to you when confirming your order and is added to the order amount within your approval. When your order reaches your address, do not pay the cargo officer.

Do you deliver all over the world?

The products you buy from hayalimdekigelinlik.com are delivered worldwide.

What happens if the cargo company cannot reach me?

If the cargo company cannot reach you at the address you have given, it will leave a "news paper" with phone and address information on which you can contact. You can get information about your package by calling these numbers.

What is the Delivery Fee?

For your purchases from hayalimdekigelinlik.com, the shipping fee determined for international orders is calculated during your order and added to the payment amount. For domestic purchases, your order is sent with the buyer's payment. Since we have an agreement with the cargo company and our private courier, you will not pay very high prices.

Which Cargo Company Will My Shopping Be Sent With?

Shipping transactions for purchases made from hayalimdekigelinlik.com can be made with our special courier within Istanbul or with all cargo companies according to your preference.

What Should I Do When Receiving the Product from Cargo?

We especially recommend that you check your product when you receive it and determine whether there is any damage to the product that you may notice with the cargo officer. If you make a determination at this stage, we kindly ask you to have the cargo officer prepare a "damage assessment report" and send it back with the same cargo without receiving the product. When the cargo informs My Dream Wedding Dress that the product is damaged, the return process of the product will be initiated and the "product price refund" will be made.

The Products in My Order Are Missing, What Should I Do?

First of all, check the products on your invoice and the products in the package. Your order may also have been "partial delivery" (shipping products in the same order individually). You can check the shipping dates and product status of your orders. If you have received a missing product after your checks, please send us your request by sending an e-mail to our [email protected] e-mail address or by contacting our store on our contact page. The necessary examinations will be made quickly by us and the missing product will be sent to you.

My product was damaged during delivery, what should I do?

When the cargo is delivered to you, if there is crushing, deformation, wetness or any situation that may damage the product, a "cargo damage assessment report" must be prepared for this. Otherwise, the "damage notification" you will make for your product will not be accepted. The products for which a report is kept will be delivered to My Dream Wedding Dress by the cargo company and the products will be exchanged by us.

What are the Product Delivery Conditions?

Products sold through hayalimdekigelinlik.com are limited to store stocks. After the customer order, the stock of the product in the stores is checked, the customer is informed about the products that cannot be supplied due to running out of stock, and the payment is refunded, or the product in the order is produced and shipped in line with the wishes of our customer.