I want to return/exchange my product, what are the Return/Exchange Conditions?
You can send your return/exchange request to our bilgi@hayalimdekigelinlik.com e-mail account within 7 business days from the day you receive it from the store. Promotional and campaign products given as gifts for the product you will return must also be returned at the same time.
Return/Exchange Conditions :
-Returns must be made with the original box/packaging and invoice.
-All standard accessories must be sent undamaged and with their original packages.
-Promotional and campaign products given as gifts should also be sent with their original packages.
-Products that are prepared in line with the special requests of the consumer or his/her personal needs, that are not suitable for return due to their nature, that are in danger of spoiling quickly or that are likely to expire cannot be returned.
Paying attention to the above-mentioned return conditions, you can contact our central store for return/exchange at Hayalimdeki Gelinlik / Fevzi Paşa cad. No:52 Kat:1 Istanbul/Fatih You can send your first exchange and returns.
Legal entity returns:
If you have placed your order as a legal entity and issued an invoice on behalf of the company, you must issue a “return invoice” for your return requests. The return invoice is issued by the institution on whose behalf the shopping invoice is issued and forwarded to My Dream Wedding Dress. Return requests that are not issued a return invoice and not delivered to My Dream Wedding Dress will not be realized.
As a legal entity, the exchange or return processes of the products you have purchased from My Dream Wedding Dress are the same as individual customers.
When will my returned approved products be returned?
When your return request is approved, your refund fee;
– If the payment is made in cash, you can pick it up from the stores where you have placed your order. Refunds are not accepted for payments made only by credit card.
Will I pay shipping fees when returning my product?
You pay a “shipping fee” for returns. Accordingly, you can send your product back to the store where you ordered it by courier with the sender’s payment.
How do I track the process after I ship the product?
After your product is received by My Dream Wedding Dress, its packaging, accessories, invoice(*) will be checked.
If the return process is approved; In line with your preference in the return application , the “product price” will be refunded to you within 10 business days.
If your return does not comply with the return conditions; The relevant product will be sent to your address by cargo with buyer payment. You can track the status of your product on bilgi@hayalimdekigelinlik.com or by calling the store where you ordered.
(*) If the invoice of the product you will return is corporate, you must send it together with the return invoice issued by the institution when returning. The return invoice must be issued without including the shipping allowance (in the form of product unit price + VAT).
The product I just bought turned out to be defective, what should I do?
For defect problems you experience with your product, you can contact us within 7 days from the receipt of the product. After your application, you can send your product by cargo with the sender’s payment.
After your product is received by My Dream Wedding Dress, its packaging and accessories are checked and sent for inspection. Within 20 working days from the receipt by the Authorized Department, in line with the inspection report to be given by the Authorized Department, the product can be replaced with a new product of the same product, returned and paid for or repaired and sent back to you.
However, if the defect in your product is detected as “user error” (impact, dropping, liquid contact, etc.); No action will be taken.
The item(s) in my order arrived incorrectly. What should I do?
If the product written on your invoice and the product that comes out of the box are not the same instead of the product you ordered, you can apply to us within 7 days from the receipt of the product for the problems you experience with your product. After your application, you can send your product back to the store where you ordered it for return/exchange, with the sender paying by cargo.
After your product is received by the hayalimdekigelinlik.com, its packaging and accessories are checked and processed for inspection. After the examination, the correct product is replaced and the product is re-sent to your address.
This statement contains hayalimdekigelinlik.com’s privacy policy. By visiting hayalimdekigelinlik.net website, you agree to follow the following terms and rules.
Protecting your personal information and maintaining your privacy is our first priority as the hayalimdekigelinlik.com team. For this reason, the information you provide will not be used in any scope other than the rules and purposes specified in the Privacy Agreement, and will not be shared with third parties.
In order to detect system-related problems and to solve these problems as quickly as possible, hayalimdekigelinlik.com detects and uses the IP address of the users when necessary. IP addresses can also be used to identify users in a general way and to gather comprehensive demographic information.
The registration forms on our site ask you to provide your contact information (first name, last name, email address, telephone numbers and postal address). We use your Personal Information mentioned above to provide our products and services, to contact you for marketing purposes about products and services, to update your information, to recommend products and services that may be of interest to you, and to enable 3rd parties to perform technical, logistical and other similar functions on our behalf.
From the moment you become a hayalimdekigelinlik.com member, daily and weekly notification e-mails will be sent to your e-mail address unless otherwise requested by you. You have the right to make changes to these e-mails, to abandon or restart the service at any time. The content of these e-mails may include information about the product or products you have purchased, other products that we think you will be interested in, advertisements of 3rd parties and similar information. We use demographic information to tailor our site to the interests of our users. This information may be shared with advertisers only together with the information of other users in order to ensure that the advertisements can be adapted to the target audience. This information does not provide any personal information, it is only used to make some inferences about user trends as a group and for segmentation purposes.
All your personal information is encrypted 128 mbit with the SSL Secure system, which is the internet security standard. In this way, this information is prevented from being seized by unwanted persons or institutions in any way during their circulation on the internet. For any questions and suggestions regarding our privacy policy, you can send us an e-mail from the contact section on our website.
hayalimdekigelinlik.com you can cancel your membership by sending an e-mail to bilgi@hayalimdekigelinlik.com.
You can reach hayalimdekigelinlik.com from the contact information below.
Phone: 0 212 534 44 14 Customer Service: bilgi@hayalimdekigelinlik.com
Copying, distributing and publicly announcing the content of the Website (images, videos, text, designs, logos, graphics, icons) in any medium and by any technical means, including presenting them partially or completely for commercial purposes, is strictly prohibited without the permission of My Dream Wedding Dress.
In order to complete your time during your visit to all main and sub-sites of My Dream Wedding Dress in the safest and most comfortable way, the principles followed by My Dream Wedding Dress when collecting and using your personal information are listed below:
1. COOKIE POLICY
2. FOR WHAT PURPOSE AND HOW ARE COOKIES USED?
3. WHAT INFORMATION IS COLLECTED AND PROCESSED THROUGH COOKIES?
4. BLOCKING THE USE OF COOKIES
5. DATA COLLECTED WITH THE HELP OF COOKIES 3. SHARING WITH PEOPLE
6. COMPLIANCE WITH LEGAL REGULATIONS
7. RIGHTS OF PERSONS WHOSE PERSONAL DATA ARE PROCESSED
1. COOKIE POLICY
Like many websites, this Site (the term “Site” is used to cover this website and the sites of its business partners) uses cookies for various purposes. Technical communication files, called cookies, are small text files that a website sends to a user’s computer or mobile phone browser.
2. FOR WHAT PURPOSE AND HOW ARE COOKIES USED?
This site and its partners’ sites are intended to provide users with personalized content and advertising that is relevant to their interests and needs. The purpose of this is to make the Site experience better by preventing unnecessary advertisements that will not attract the attention of the user. Cookies help us to recognize you, which allows us to make the site more useful and useful to you with content and advertisements that we think will be of interest to you.
- Cookies; It can be used to ensure that advertisements that may be of interest to you are displayed when you enter the site and to determine whether you are interested in an advertisement after seeing an advertisement on the site and whether you have visited the site of the relevant product or service.
- Cookies may be used to create statistics such as the number of users visiting the site, user type, frequency of visit, user behavior and habits, from which countries users visit the site, etc.
- Cookies placed by 3rd parties (for example, cookies used when accessing advertisements of these people on the Site) may also be used on the Site in order to determine user preferences more accurately. The data collected through these cookies can also be used to place advertisements or content for users on other sites visited.
- The use of cookies for the purposes described above can be carried out on this site and on the sites of its business partners by the Site. Even in such a case, the aim is to offer content and advertisements specific to the user’s interests.
- Through the cookies used by the site or its business partners on this site or other sites, information about the sites visited by the user other than these sites can also be processed.
3. WHAT INFORMATION IS COLLECTED AND PROCESSED THROUGH COOKIES?
From which site the site was visited and which site was visited after the site, the geographical location of the users, their reactions to the advertising banners on the site, the personal information that the user has voluntarily given to the site and the sites of its business partners, the preferences made on the site, the movements related to the Site and the pages of our business partners on social networking sites may be received and processed. Your membership information that you have provided to the Site and the sites of its business partners may be received and processed by the Site or its business partners for the purposes specified herein.
Since data is received and processed from social networking sites through certain applications, you can be informed about which of your data will be processed within the scope of your consent for the application. By not giving your consent to the relevant application, it is possible to prevent the processing of your personal data within the scope you have determined.
4. BLOCKING THE USE OF COOKIES
It is possible to block cookies through your browser, but if you block them, you may not be able to use some features on the site. It is advisable to check your browser settings to see if your browser allows you to manage cookies.
5. DATA COLLECTED WITH THE HELP OF COOKIES 3. SHARING WITH PEOPLE
Behavioral and personal data collected with the help of cookies and described in detail above may be shared with business partners and 3rd parties for the purposes specified in this policy.
On the site, links to sites and contents managed by 3rd parties may be provided or access may be provided. 3. The Site does not have any control or intervention authority over personal content.
3. “Plugins” can be used for private platforms. The information collected during users’ visits to the Site is provided by the aforementioned 3. The person can be used by the platforms. If Users visit the Site while connected to their accounts on these platforms, the Site and 3. Information collected by individuals can be associated.
User data collected for the purposes mentioned herein may be combined with data in various customer satisfaction-oriented marketing programs belonging to the site or its business partners and of which the user is a member. The purpose of this is to get to know the user needs more closely and to provide personalized services to users both within the scope of this application and within the scope of other marketing programs you are a member of. The combined data may be processed for the purposes and methods set out herein and in the membership agreement of the relevant marketing program.
Within the scope of this policy, the Site or 3. Personal data processed by individuals may be processed on the Site or 3. 3. It may be shared with individuals, limited to the purpose of receiving these services. Service received 3. Individuals can keep this data at home or abroad and transfer between data held at home or abroad.
6. COMPLIANCE WITH LEGAL REGULATIONS
The Site and its affiliates do not act for any purpose other than those that are not in accordance with the law and are not specified herein. Your data will be protected by high security measures, and your credit card and payment information will not be taken under any circumstances. This practice is revised in response to legal developments and made in accordance with the form and scope determined by law.
7. RIGHTS OF PERSONS WHOSE PERSONAL DATA ARE PROCESSED
Within the scope of this policy, the persons whose personal data are processed are informed about whether their personal data is processed, if their data has been processed, information about it, the purpose of processing the data and whether they are used in accordance with their purpose, who are the third parties to whom the data is transferred at home or abroad, the correction of the data in case of incomplete or incorrect data, the deletion or destruction of personal data within the framework of the conditions stipulated in the relevant legislation, to request notification to third parties to whom the data has been transferred, provided that the correction/deletion/destruction processes are not impossible or do not require disproportionate effort; The person has the right to object to the occurrence of a result against him/her by analyzing the processed data exclusively through automated systems and to request compensation for the damage in case he/she suffers damage due to the processing of his/her data in violation of the relevant legislation.
The user’s visit to this site means that he/she consents to the use of cookies and the processing of his/her personal data within the scope of this policy.